IT CoreWindows desktop app
Staff open ITCore from their PC. A Call IT button dials your IT phone number, and if the internet is down the app still shows that number.
IT helpdesk software
An IT helpdesk your staff will actually use
ITCore gives every employee one place to ask IT for help: the Windows app on their PC, their phone or any browser. Your IT team gets the requests as tickets and chats, with the PC each request came from, in one shared workspace.
One place to ask IT for help
Requests stop arriving by phone calls, Messenger groups and hallway conversations.
Phone and browser
Nothing to install on phones: staff sign in from the browser, and the site can be added to the home screen like an app.
Join with a company code
People sign up with your company code and start as a User; IT decides who becomes a Technician, a Manager or an IT admin.
Everything your IT team handles, together
Tickets
Category, priority, status, assignment, comments and attachments for every request. See the IT support ticketing page for the details.
Chat with IT
Messenger-style direct and group chats between staff and IT, with sent and seen receipts.
New-ticket notifications
IT admins and technicians using the Windows app get a Windows notification for every new ticket; clicking it opens the ticket.
Knowledge base
How-to guides so staff can fix common problems themselves. ITCore includes a starter library of step-by-step guides that link to official vendor pages.
Announcements
IT admins send a message to everyone; it pops up on each PC until the person clicks "I've read this", and admins see who has not read it yet.
Three languages
Each person uses ITCore in English, Mongolian or Chinese, whichever they choose.
How a request flows
- 01
Staff report a problem
From the Windows app, a phone or a browser: pick a category, describe it, attach a screenshot if useful.
- 02
IT picks it up
A technician is assigned, replies in the ticket or in chat, and moves it through In Progress or Waiting on User.
- 03
Resolved and measured
The ticket is resolved and closed, and its first-reply and resolve times feed the IT performance reports.
Questions
Do staff need to install anything?
No. Staff can use ITCore from any browser or phone. The Windows desktop app is optional; it installs for the signed-in person without administrator rights and updates itself.
Is each company's data kept separate?
Yes. Every request is checked against the signed-in company, and automated tests check that one company cannot read another company's data.
How is ITCore priced?
Monthly plans in US dollars, starting at $35 per month, with yearly billing at the price of 10 months. Larger organizations can ask for an Enterprise plan.