Every PC, laptop and server, connected
Windows PCs enroll themselves from a flash drive and check in every 15 minutes. Requests arrive with the computer they came from.
Intelligent IT Operations. One Platform.
Take Control of Your IT Operations.
Monitor devices, manage IT support, and gain complete visibility across your organization with one centralized platform.
IT helpdeskTickets, chat, announcements and how-to guides
Device managementWindows PCs enroll themselves and check in every 15 minutes
Health monitoringCPU, memory, disk, Defender, firewall and updates
Reports & controlIT performance, audit log and roles per company
The health of every device, at a glance
CPU, memory, disk, Defender, firewall and updates, rated Healthy, Warning or Critical, so IT sees problems before the phone rings.
Fix it from the browser
Restart a PC after a 5-minute warning, or test its connection to the router and the internet, without walking to the desk.
Every company sealed off from the others
Each request is checked against the signed-in company, passwords are hashed with scrypt, and the Windows app never collects screens, files or keystrokes.
The platform
Everything IT runs on, in one place
Six core tools your IT team uses every day, built to work together.
Device inventory
Every enrolled Windows PC reports its name, user, IP addresses and Windows version every 15 minutes, and IT assigns it to a person.
Learn moreIT support tickets
Category, priority, status, assignment, comments and attachments, with the PC each request came from.
Learn moreSupport chat
Messenger-style direct and group chats between staff and IT, with sent and seen receipts.
Learn moreReports & analytics
Tickets per day, top requesters, and first-reply and resolve times for each IT person.
Learn moreMulti-company management
Sub-companies, departments and locations in one workspace, with each company’s data kept separate.
Learn moreDevice enrollment
Run the installer from a flash drive with an enrollment token and each PC enrolls itself. Tokens expire and can be revoked.
Learn moreAlso in every plan
- PC health monitoring — CPU, memory, disk, network, Defender, firewall and updates, rated Healthy to Critical.
- Remote restart and internet test — Restart a PC after a 5-minute warning, or test its connection to the router and the internet.
- Announcements — A message from IT pops up on every PC until each person confirms they have read it.
- Call IT button — One tap to call IT; the desktop app shows the number even when the internet is down.
- Knowledge base — How-to guides so staff can fix common problems themselves.
Inside ITCore
IT helpdesk and device management, working as one
The request, the computer it came from and the people handling it, on the same screen.
Service desk
Every request, from first message to resolved
Staff ask for help from the Windows app, a phone or a browser. IT gets a ticket with a category, priority and owner, plus the PC it came from.
- 23 IT categories with subcategories
- Statuses from New to Closed, with assignment and comments
- Direct and group chat with sent and seen receipts
- Windows notification to IT for every new ticket
Devices & health
Know the state of every Windows PC
Enrolled PCs report who uses them, their network and their health. IT sees problems before the phone rings, and can act from the browser.
- Health rated Healthy, Warning or Critical
- Restart a PC after a 5-minute warning, now or on a schedule
- Internet test: 30 pings to the router and the internet
- Assets register for the rest of your equipment
Insight & control
See how IT is really performing
Managers read the numbers without changing anything. Admins see who did what, and each company in a group keeps its own data.
- Tickets per day and top requesters
- First-reply and resolve time per IT person
- Audit log of sign-ins and admin changes
- Sub-companies, departments and locations
Rollout
Up and running in a day
No servers to buy and nothing to maintain.
- 01
We set up your company
Your own ITCore workspace with your sub-companies, departments, locations and an IT admin account.
- 02
Staff join with a code
People sign up with your company code and employee number. IT decides who is a technician, manager or admin.
- 03
IT enrolls the PCs
Run the Windows app installer from a flash drive. Each PC enrolls itself and appears under Devices.
- 04
Everything flows in
Requests arrive as tickets and chats, PCs report their health, and managers see the reports.
Solutions
Built for everyone who touches IT
One platform, four roles. Each person sees what their job needs and nothing more.
IT admins
Run IT for the company: users, devices, remote restart, rules and reports.
Technicians
Work the ticket queue, chat with staff and test a PC’s internet connection.
Managers
Read tickets and IT performance reports, without changing anything.
Employees
Ask for help in their own language and follow the ticket to the end.
Security
Security built in, and explained openly
We publish exactly how ITCore protects your data and what the Windows app does on a PC.
Company separation
Every request is checked against the signed-in company.
Hashed passwords
Stored only as salted scrypt hashes; nobody can read them.
Protected sessions
HttpOnly cookies, stored on the server only as a hash.
An honest agent
Never takes screenshots, files, keystrokes or browsing history.
Pricing
Simple plans for every company size
Every plan has every feature. You only pay for how many people, IT staff and PCs you have.
Starter
$35/ month
- 10 users
- 2 IT staff
- 15 PCs
- 5 GB file storage
- Tickets, chat and knowledge base
- Windows app and phone app
- Reports and IT performance
Business
$100/ month
- 50 users
- 4 IT staff
- 50 PCs
- 20 GB file storage
- Tickets, chat and knowledge base
- Windows app and phone app
- Reports and IT performance
Pro
$249/ month
- 300 users
- 10 IT staff
- 300 PCs
- 50 GB file storage
- Tickets, chat and knowledge base
- Windows app and phone app
- Reports and IT performance
Enterprise
Custom price
- Unlimited users
- Unlimited IT staff
- Unlimited PCs
- Unlimited file storage
- Tickets, chat and knowledge base
- Windows app and phone app
- Reports and IT performance
Prices in US dollars, VAT not included.
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