IT support tickets
23 IT categories with subcategories, priorities from Low to Critical, and statuses from New to Closed, with assignment, comments and attachments.
Features
Everything your IT team needs, in one platform
Helpdesk, Windows device management, health monitoring and IT reports, built to work together. Every plan includes every feature.
Service desk
IT helpdesk softwareAn IT helpdesk staff actually use
One place for every request, instead of phone calls, chat groups and hallway conversations.
Chat with IT
Messenger-style direct and group chats between staff and IT, with sent and seen receipts.
New-ticket notifications
IT admins and technicians using the Windows app get a notification for every new ticket; clicking it opens the ticket.
Announcements
A message from IT pops up on every PC until each person clicks “I’ve read this”; admins see who has not read it yet.
Knowledge base
How-to guides so staff can fix common problems themselves, with a starter library that links to official vendor pages.
Call IT button
One tap dials your IT phone number. If the internet is down, the desktop app still shows it.
Device management
IT asset managementEvery Windows PC, listed and assigned
PCs enroll themselves and keep their record up to date, so the inventory never goes stale.
Self-enrollment
Run the installer from a flash drive with an enrollment token. Tokens expire, have a use limit and can be revoked.
Automatic check-ins
Every 15 minutes each PC reports its name, Windows user, LAN IP addresses, Windows build and app version.
Assigned to people
IT assigns each PC to an employee. Removing a PC cuts off its credential immediately.
Asset register
Keep track of the rest of your equipment alongside the enrolled PCs.
Tickets know the PC
A request made from the Windows app arrives with the computer it came from; staff can also pick it from a list.
Self-updating app
The Windows app installs without administrator rights and updates itself quietly from the tray.
Monitoring & remote actions
Windows endpoint monitoringSee problems before the phone rings
Health reported every 5 minutes by the Windows app, and two remote actions IT can start from the browser.
PC health
CPU, memory, disk, network, Microsoft Defender, firewall and pending updates, rated Healthy, Warning or Critical.
Remote restart
IT admins restart a PC after a 5-minute on-screen warning, or set a company rule to restart PCs that have run for too long.
Internet test
30 pings to the PC’s router and to the internet at the same time, with a verdict: router problem, internet problem, offline or OK.
Nothing more
Restart and the internet test are the only actions ITCore can start on a PC. There is no screen control or command line.
Insight & governance
Business IT managementReports and control for the whole organization
From one company to a group with sub-companies, departments and locations.
IT performance reports
Tickets per day, top requesters, and first-reply and resolve times for each IT person.
Audit log
Sign-ins and admin changes recorded with who, what, when and the IP address.
Four roles
IT admin, technician, user and manager. Managers read reports without changing anything.
Multi-company
Sub-companies, departments and locations in one workspace, with each company’s data kept separate.
Works everywhere
On every device, in each person’s language
Nothing for you to host, and nothing to install on phones.
Windows desktop app
Starts with Windows, lives in the tray and keeps the PC listed in Devices.
Phone and browser
Staff sign in from any browser; the site can be added to the home screen like an app.
English, Mongolian, Chinese
Each person chooses their own language.
Cloud service
No servers to buy or maintain. Staff join with your company code.