IT admins
Run IT for the whole company.
- Manage users, roles and the company code
- Enroll, assign and remove PCs
- Restart a PC or set a restart rule
- Send announcements with read receipts
- IT performance reports and audit log
Solutions
One platform for everyone who touches IT
IT admins, technicians, managers and employees each get exactly what their job needs, whether you run one company or a group with many sites.
By role
What each person does in ITCore
People join as a User; IT decides who becomes a technician, a manager or an admin. Every role only sees its own company.
Technicians
Handle requests day to day.
- Work the ticket queue and reply in chat
- See each PC’s health and who uses it
- Test a PC’s internet connection
- Keep the knowledge base and assets up to date
- Windows notification for every new ticket
Managers
For CEOs and department heads.
- Read every ticket in the company
- IT performance: reply and resolve times
- See devices and who uses them
- Read only: nothing can be changed by mistake
Employees
Everyone else in the company.
- Ask for help from the Windows app, a phone or a browser
- Follow their own tickets to the end
- Chat with IT and with colleagues
- Use ITCore in English, Mongolian or Chinese
See the full permission table on How ITCore works.
By organization
Fits the way your organization is built
A single company
One workspace for your staff and IT team. People join with your company code and IT sets their roles.
A group of companies
Your workspace mirrors your structure: sub-companies under one group, with each company’s data kept separate.
Several offices and sites
Departments and locations on every ticket and user, so you know where help is needed.
Everyday situations
How ITCore handles a normal IT week
A printer stops working
The employee reports it from the Windows app. The ticket arrives with the category, priority and the PC it came from; a technician replies in chat and resolves it.
IT support ticketing →A new employee starts
They sign up with the company code and employee number. IT gives them a role, assigns their PC and tracks the setup as a ticket.
IT helpdesk software →“The internet is slow” at a branch
A technician runs the internet test on that PC: 30 pings to the router and to the internet show whether the problem is local or the provider.
Windows endpoint monitoring →PCs that are never restarted
Set a company rule to restart PCs that have run longer than a number of days, at a time you choose, after a 5-minute warning.
Windows endpoint monitoring →IT needs to reach everyone
An announcement pops up on every PC until each person confirms they read it, and IT sees who has not.
IT helpdesk software →Leadership asks how IT is doing
Managers open the reports: tickets per day, top requesters, and first-reply and resolve times per IT person.
Business IT management →Pricing
See pricingEvery plan includes every feature
Plans differ only in users, IT staff, PCs and storage. Monthly prices in US dollars, from $35; yearly billing costs 10 months.