Everything your IT team and your staff use, what the Windows app does on a PC, who is allowed to do what, and how company data is protected. The screens below use sample data.
4 parts of IT Core — click to view
IT IT Core it.gkllc.workers.devTicketsDevicesChatReports
#1024Printer on the 2nd floor is not printingSaraa · Finance
In progress
#1023New hire laptop setupBat-Erdene · HR
Open
#1021Cannot open the shared driveTemuulen · Warehouse
Open
#1019Outlook password resetNomin · Sales
Resolved
#1024In progress
Printer on the 2nd floor is not printing
Saraa · Finance
ComputerGK-FIN-01 · 192.168.1.102
PriorityHigh
Assigned toDolgion
SaraaIt says "printer offline" since this morning.
IT · DolgionI restarted the print spooler, please try again now.
Screen illustration — IT Core with sample data
Windows app
What happens when a PC is enrolled
The IT Core desktop app opens the same site your staff use, and quietly keeps the PC listed in your Devices page.
Enrollment chain · Flash drive → Devices page
Device status · GK-FIN-01
Enrolled withSample Company LLC
Last check-in2 minutes ago
Next check-inin 13 minutes
App version1.0.0
Public IP (seen by server)203.0.113.25
CredentialEncrypted · Windows DPAPI
Never collected
Screenshots or screen recording
Files or documents
Keystrokes or passwords
Browsing history
Control of the screen or keyboard
IT can only restart a PC (after a 5-minute warning) or test its internet connection. Remote help uses your own tool (for example AnyDesk); IT Core only stores the ID on the ticket.
When the internet is down
The app shows "Can't reach IT Core" with your IT phone number, which it remembers from the last check-in, so staff can still call IT.
Request flow
From "it is broken" to fixed
Pick a situation to see how IT Core behaves.
Sample company · 152 PCs · 3 sub-companies
Open tickets12
First reply9 min
PCs online148 / 152
StatusAll normal
Step by step — click a step
Sample data. Each company's tickets, people and devices are kept separate and are visible only to that company's IT team.
Roles
Who can do what
People join as a User with your company code; IT changes their role. Every role only ever sees its own company.
IT adminRuns IT Core for the company
TechnicianHandles tickets day to day
UserEvery staff member
ManagerReads reports, e.g. CEO
Submit tickets, comment and chat with IT
See every ticket in the company
Update, assign and resolve tickets
Delete tickets
See devices and who uses them
Enroll and remove devices
Restart a PC remotely
Test a PC's internet connection
Manage assets and knowledge base
Manage users, roles and company code
Reports and IT performance
Audit log
Users see only their own tickets.
Security
How your data is protected
Built so one company can never see another, and a stolen PC or password does as little harm as possible.
Company separation
Every request is checked against the signed-in company, and automated tests check that one company cannot read another's data.
Passwords
Stored only as salted scrypt hashes. Nobody, including us, can read them.
Sessions
HttpOnly cookie that scripts cannot read; lasts 7 days; stored on the server only as a hash.
Sign-in protection
After too many wrong attempts, sign-in pauses for 15 minutes.
Audit log
Sign-ins and admin changes are recorded with who, what, when and the IP address.
Device credentials
Each PC has its own credential, encrypted by Windows. Removing the PC in IT Core cuts it off.
Rollout
Your first day, step by step
01
We create your company
Sub-companies, departments and locations, plus your IT admin account.
02
You get a company code
Like GK-482193. Put it on the QR poster from Settings, or send it to staff.
03
Staff sign up
With the company code and their employee code (for example GK1474A). They start as User.
04
IT prepares a flash drive
IT Core Setup.exe plus enroll-token.txt. Double-click on each PC; it enrolls and can rename the PC.
Intelligent IT Operations. One Platform.
Take Control of Your IT Operations.
Tell us about your company and we will show you ITCore with your own setup in mind.
